Privacy Policy

This Privacy Policy explains how Viva Home Tech S.L. ("we", "us", "Viva Home Tech") collects, uses and protects your personal data when you use the VivaSense mobile application and the website vivasense.es (together, the "Service"). We comply with Regulation (EU) 2016/679 (GDPR) and Spanish data-protection law.

1. Data we collect

• Account data: name, email address and phone number you provide to create and use your account.
• Property & equipment data: your address(es) and details of the systems we service for you (e.g. air-conditioning units, energy or smart-home devices), including maintenance history and system-health readings.
• Booking & service data: service requests, appointments, invoices and related records.
• In-app chat & support messages: messages, photos and attachments you send to our team through the app.
• Device & usage data: app version, device type, diagnostic and performance data, and push-notification tokens.
• Location data: only where relevant to a service (e.g. to match your property or provide technician ETA), and only with your permission.

2. How we use your data

• To provide and operate the app and your account.
• To manage bookings, services, maintenance and invoicing.
• To monitor system health and send predictive and maintenance alerts.
• To let you chat with our team and provide customer support.
• To send service-related notifications you have enabled.
• To maintain security and to improve and troubleshoot the app.

3. Legal basis (GDPR Art. 6)

We process your data on the basis of: performance of a contract (providing the app and services you request); your consent (e.g. push notifications, optional location); and our legitimate interests (security, service improvement, and communicating about services you use). You may withdraw consent at any time.

4. Sharing your data

We do not sell your personal data. We share it only with:

• Our own technicians and staff, to deliver the services you request.
• Trusted service providers acting on our behalf (e.g. secure hosting, push-notification and email delivery), under data-processing agreements.
• Authorities where required by law.

5. Data retention

We keep your data only as long as needed to provide the Service and to meet legal, accounting and tax obligations. When it is no longer needed, we delete or anonymise it.

6. Your rights

You have the right to access, rectify, erase, restrict or object to the processing of your data, and to data portability. To exercise any of these, email info@vivahometech.com. You can also delete your account at any time from within the app, or request account and data deletion by contacting us. If you believe your rights have been infringed, you may lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es).

7. Data security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse, including encryption in transit and access controls.

8. Children

The Service is not directed to, and is not intended for use by, children under 16. We do not knowingly collect their data.

9. International transfers

Your data is processed within the EU/EEA. Where any provider processes data outside the EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

10. Changes to this policy

We may update this policy from time to time. Material changes will be notified in the app or on this page, with an updated date above.

11. Contact

Questions about this policy or your data: info@vivahometech.com · +34 613 613 800.